Your Personal Information
When you contact us our site, you provide us with your name, email address, address, and phone number. We use this information to process your order and keep you up to date on its status. The financial information (credit card number, expiration date, billing address, etc.) that we collect from you is used for billing purposes only.
GRUPO UTOPIA may occasionally notify you via email about important functionality changes to our web site or special offers we think you'll find valuable. At the bottom of every such email are directions on how to take your email address off our list.
We may use your Internet Protocol (IP) address and ISP name to help us diagnose problems with our server, and administer our web site. Your IP address may also be used to gather broad demographic information, as well as identify customer traffic patterns and site usage. This information aids us in merchandising and in refining the design and layout of the store.
Contests and Surveys
From time to time, we may run contests or other promotions on our site that ask you for contact and demographic information. If you win, we will send your prize to the address you entered into our system, and notify you by email. We may also use your contact information to notify you about GRUPO UTOPIA promotions, specials, and new additions to our site. If you prefer not to receive these emails, please follow the simple instructions on the bottom of such an email, and we will remove you from our mailing list.
GRUPO UTOPIA may also occasionally administer surveys at our site that request your opinions and demographic information. Here, we do not ask you for contact information, and we will never contact you regarding your answers to a survey. Survey answers are strictly confidential. We only use survey data in an effort to better serve our customers. If you do not wish to participate in a survey, simply decline to participate when asked.
GRUPO UTOPIA may provide aggregate statistics about our customers, sales, traffic patterns, and other shopping information, to reputable third-party vendors or our marketing partners. These statistics will not include any information that identifies you personally.
If you have any questions about this privacy statement, GRUPO UTOPIA's practices, or your business with GRUPO UTOPIA, please contact customer service at: firstname.lastname@example.org