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Utopia Announces Second Annual Customer Service Excellence Seminar
San Jose , 12-May, 2004 : Grupo Utopia President David Anderson announced today that Grupo Utopia will join world technology leaders Cisco Systems® and Sonicwall® in hosting Utopia's second annual Customer Service Seminar.
Bringing Service Excellence to Costa Rica for the Second Straight Year
“We are very proud to be hosting this event just one year after hosting last year's Service Seminar. Last years event was three days and featured a huge itinerary of presenters and topics. This year we are going to limit the event to one day and focus on providing a very aggressive and interesting program. We are extremely proud to have Cisco as a sponsor for the third time in a year, and very excited about the addition of Sonic Wall, one of the most exciting new technology companies in Silicon Valley ,” Anderson said. The program and list of speakers is currently being developed, but the event will focus on developing outstanding customer service using technology and best practices.
Details
Date of Seminar: June 24th, 2004
Where: Club Union
Time: 9am -5pm
Cost: 45,000 Colones
Program
Program is still under development.
For information send email to Seminarios@grupo-utopia.com
For Details, Contact David Anderson. Direct Phone: 506-829-3507
Click here to pre-register for the seminar.
Go Unplugged With Grupo Utopia, Intel and Palm
For Release 9 a.m. GMT , San José , December, 9, 2003
Grupo Utopia announced today that they will be joining Computer Industry Giants, Intel® and PalmOne® in hosting a wireless networking seminar in March 2004. The event is scheduled for March 18 th and 19 th at the Palma Real Hotel in San Jose , and will feature experts and demonstrations of a wide variety of wireless technologies and processes, including:
An Overview of 802.11x Wireless Technology
Cost of 802.11x Implementation and Return on Investment
Wireless Network Security
802.11 Roadmap & Success Stories Now and Into the Future
A Workshop on 802.11 and the Hospitality Industry
Workshop – 802.11 and Corporate Networks
Wireless Notebooks and Handhelds in the Workplace
Palms, Tablet PC's, Pocket PC's
A Workshop on 802.11 Hotspots (Opportunity for Internet Café Industry)
The event will focus on practical business applications of Wi-Fi Technology and current trends in mobile computing. “As the leader in advocating this Technology in Latin America , we are very excited to be partnering with two World Class Companies like Intel and Palm in hosting this kind of event,” said David Anderson, Grupo Utopia CEO in announcing the event.
Grupo Utopia has been a leader in promoting 802.11 wireless Technology in Costa Rica , since their inception in August of 2001. Utopia installed the first “public” wireless network at the Palma Real Hotel in Sabana Norte, San Jose , Costa Rica . “Our mission and goals continue to be to promote the use of 802.11x wireless technology in the local government and business sectors,” said Anderson . Several other technology partners and sponsors are expected to be announced in the weeks leading up to the event.
For Details, Contact:
Name: David Anderson
Department Name: Marketing
Direct Phone: 825-3507
Email: info@grupo-utopia.com
Grupo Utopia Brings Palm Tungsten W to Costa Rica
San Jose, Costa Rica, May 12, 2003: Grupo Utopia CEO David Anderson, announced today that the company is working with ICE and Palm to bring Palm's revolutionary Tungsten W handheld to the Costa Rican Market. Grupo Utopia is an important Strategic Partner and developer for Palm in the Latin American Market, and was the first to bring the new handheld into Costa Rica. “The Tungsten W is a revolutionary leap for Costa Rica in terms of a true business communication device,” Anderson said. “We are grateful to Palm for giving us the opportunity to be the first to use this device in Costa Rica and are working hard to get it certified by ICE for sale and use on Costa Rica's brand new GSM/GPRS network.
Utopia leads the way in wireless vision
The Tungsten W is a combination Palm Handheld computer and cell phone/Internet Terminal. It differs from similar devices already on the local market by its large and vibrand color screen, and Industry Standard Palm OS operating system. While devices by Motorola and Sony-Ericsson have built in WAP browsers, and some PDA functionality, the Tungsten W is a full fledged handheld, with robust communication capabilities.
“Grupo Utopia has always had a distinct technical vision and led the way in wireless, but the TW, will finaly give Costa Rican business users what users of devices like the RIM Blackberry in the U.S. have had for the last several years, a true extension of the office, and an always on Internet connection with the speed and software to make mobile access a worthwhile effort,” Anderson said.
“We are currently working with ICE and Palm's Engineering group to optimize the tool for the Costa Rican Market, and will be offering this summer a number of exciting applications based on the technology.”
For additional information, contact: info@grupo-utopia.com
Grupo Utopia Host First of Utopia Seminar Series
San Jose, Costa Rica, May 12, 2003: Grupo Utopia CEO David Anderson, announced today Grupo Utopia's first Seminar to be held May 14-16 th at the Palma Real Hotel. Cisco Systems, the Telecommunications and Networking Giant, and Alcatel one of the worlds foremost telecommunications companies are sponsoring the seminar. Datanet International, a local provider of Call and Contact Center Solutions is also sponsoring the event. “We are extremely excited to bring this seminar to Costa Rica,” Anderson said. “It is an honor for us to be able to work with global companies like Cisco and Alcatel, who share our vision for the future of Contact Centers, and our commitment to the Industry in Costa Rica. Datanet International is an old friend of ours, and has been a strong supporter of our Professional Services organization for the last year.”
Utopia Brings together the Best
The seminar will focus for the first two days on technology for a modern Contact Center, and spend the third day entirely focused on Customer Service and building a world class service organization. Anderson himself will speak the second and third day, with the first day reserved for detailed technical discussion by Cisco and Alcatel presenters.
“We are delighted to be able to share the stage with giants like Cisco and Alcatel, but we are also very proud of the local relationships we have built with great companies like Datanet International. It is these types of relationships that have made Grupo Utopia successful. While this event is NOT in any sense a Marketing or sales event, we hope that it will give the local market greater insight into the capabilities, alliances and vision of Grupo Utopia, and will shine some light on the strong call center Industry in Costa Rica,” Anderson said.
For additional information, contact: info@grupo-utopia.com
Grupo Utopia Leads the Way in Contact Center Solutions Planning
San Jose, Costa Rica, November 18, 2002: David Anderson is considered to be the father of the Call Center Industry in Costa Rica. When he founded Acer Information Services, (A 450 seat bilingual call center serving clients in the United States) eight years ago, it served as proof that Costa Rica could provide a base of bilingual talent to the high technology world. Since the founding of AIS, Costa Rica has become host to a whole new technology industry, transforming the business landscape of Costa Rica, and opening the country to innumerable new opportunities. Anderson returned to Costa Rica a year ago to found Grupo Utopia www.grupo-utopia.com , a software development and consulting company that is once again providing leadership in the Contact Center Market.
Utopia Professional Services – The Experts in Contact Centers
“When I first returned to Costa Rica, my idea was to found another call center here. Since September 11 th , the Call Center Outsourcing Market has somewhat dried up in terms of investment and revenue opportunity, but in its place a whole new market has arisen,” said Anderson. “More and more companies are seeing the value of managing the customer relationship through customer interaction. Grupo Utopia has in the last six months been establishing some valuable alliances and business relationships and developing a customer base in Contact Center Consulting. Our expertise in this area, and our agnostic approach to solutions, provides our customers with objective and comprehensive consulting, that allows them to establish or improve an existing customer service or build one,” Anderson explained.
Utopia Professional Services S.A., the Grupo Utopia division responsible for call center consulting, has formed alliances with several local telephony solution providers. “We are very excited about some of the relationships we have formed. In developing solutions for several clients here, we have had the opportunity to work closely with a number of the telephony and systems solutions providers. We are thrilled at the relationships we have formed. Our goal is to provide complete contact center and call center upgrade solutions to our clients by working closely with solution providers. Our History in Costa Rica provides us with credibility when talking about Contact Centers, and we have the expertise and contacts to provide a total solution. We realize that as the market for Sports Books, small to medium offshore support organizations and local contact centers grows, Utopia will continue to have opportunities to lead the market,” Anderson said.
For additional information, contact: info@grupo-utopia.com
Introducing Grupo Utopia Internet Access
San Jose, Costa Rica, November 18, 2002: Grupo Utopia CEO David Anderson, announced today Grupo Utopia's latest product, Grupo Utopia Internet Access (GUIA). “Guia means Guide in Spanish. When we were thinking of the idea of creating a turnkey wireless internet solution for Hotels, Restaurants and Internet Cafes, based on the original “Rocket,” concept we were tossing around names for the product, one of our partners called it Grupo Utopia Internet Access, and GUIA came to mind. We have always considered ourselves a visionary company, leading the way in this technology, and the name just stuck,” Anderson said.
Grupo Utopia ' s “GUIA” guides the Way to a mobile Internet Future
This week GUIA will have its official launch at the Palma Real Hotel in San Jose. The Palma Real was chosen out of several clients asking for the product because of its prestige as a “business” hotel. “The Palma Real was the perfect place to launch GUIA,” said Utopia Vice President of Sales and Marketing. “It is an elegant hotel with a reputation for offering a business friendly environment, not to mention it is just a few hundred meters from El ICE.”
GUIA will offer visitors to the Palma Real access to a high-speed wireless network throughout the hotel, on every floor, in every room and throughout the hotel's conference rooms and lobby. Visitors to the Palma Real will be able to rent wireless cards for their notebooks, or use their own wirelessly enabled equipment with a password provided by Palma Real. “We are really excited by this opportunity,” said Strasburger. “We will be extending the Palma Real network the first of the year with a Palm based solution that will provide even more flexibility.”
For additional information, contact: info@grupo-utopia.com
GSM, Palm and Bluetooth, a winning Combination
San Jose, Costa Rica, November 18, 2002: Grupo Utopia CEO David Anderson, announced today Grupo Utopia's plans to promote Palm's new Tungsten handheld, and the Bluetooth wireless standard built into the new handheld, as part of Utopia's GUIA product Strategy. “When I saw Tungsten I was overwhelmed with excitement,” Anderson said. “We have been working with Palm for the last year, looking at ways to incorporate their products into a Utopia offering. Palm has been a strong advocate of Bluetooth for over a year, and despite the fact that the technology is not well known here in Costa Rica, it is a powerful addition to our offerings.”
Bluetooth Opens The Doors to New Possibilities
“Bluetooth is a powerful technology with a low cost of ownership, lower levels of complexity than competing technologies, and most important, very low power consumption. Palm was very visionary in choosing to build this technology into their latest handheld, and we are sure it will help to continue their leadership position in handheld technology” Anderson said. “Palm has given us tremendous personalized support in the last year, and we are very happy to have Tungsten Ò , as a foundation for our new GUIA product. We believe the Palm product will give us an exciting edge in providing a cost effective alternative to our clients who offer wireless internet access to their own customers.”
Anderson explained that the combination of a Bluetooth enabled phone and Tungsten, is a powerful communications tool, and one Utopia intends to enhance through a wide variety of Mobilus solutions. Bluetooth is a short-range wireless technology standard much like the more commonly known 802.11, now experiencing explosive growth here in Costa Rica. Anderson explained that Bluetooth is a standard that has found widespread use in Europe in connecting a variety of devices, and is built into many GSM products.
For additional information, contact: info@grupo-utopia.com
Grupo Utopia Announces GSM Strategy
San Jose, Costa Rica, November 18, 2002: Grupo Utopia CEO David Anderson, announced today Grupo Utopia's plans to incorporate ICE's new GSM telephony service into Utopia's product strategy. “We are very excited to see how quickly ICE is moving on their new GSM initiative,” Anderson said. “GSM, and the IP services it provides, gives Grupo Utopia's products a way to extend outside the boundaries of the wireless networks we create for our clients. We see tremendous opportunity to provide our clients with extensions to products like our Wireless Waiter product. A re staurant or hotel manager can now access the wireless waiter POS from anywhere world wide and see information on the performance of his restaurant in real time. We also see an opportunity to develop applications on the GSM WAP platform that will give our clients access to a wide variety of CRM data in their contact centers. This is all very exciting for us.”
BRAVE NEW WORLD OF COMMUNICATIONS POSSIBILITIES
“GSM offers a new world of communication possibilities to Costa Rica. The technology and features it offers will provide Costa Ricans a new “Mobile” window on the world, and Grupo Utopia plans to play a big role in opening and expanding that window,” Anderson said. “We are particularly excited about working with Palm, Inc. who has given us tremendous support implementing products based on their revolutionary new “Tungsten” product. Combining Tungsten and its built-in Bluetooth technology, with A Sony-Ericcson phone, also with built-in Bluetooth, gives Utopia an out-of-the-box communication solution. One advantage we have is that we have worked closely with Palm for over a year and understand Bluetooth better than anyone in the local market.”
Anderson explained that the combination of a Bluetooth enabled phone and Tungsten, is a powerful communications tool, and one Utopia intends to develop a major product on. Bluetooth is a short-range wireless technology standard much like the more commonly known 802.11, now experiencing explosive growth here in Costa Rica. Anderson explained that Bluetooth is a standard that has found widespread use in Europe in connecting a variety of devices, and is built into many GSM products.
For additional information, contact: info@grupo-utopia.com
Press Releases
