Compuchannel #17, Dec/2001 (LA and Caribbean)

Customer Service Company in Costa Rica

With the goal to provide telephone support for the United States and the Latin segment of that nation and software development for wireless devices, PDA Utopia will initiate operations in Costa Rica. David Anderson, CEO and founder of the company originally from California, commented that the decision to open an office in Costa Rica was very well studied.  The strategic location of this country provides a door to Latin America and the labor force is highly educated in English, as well as in technology. The company’s operations involve customers making calls to a toll-free number installed in San Jose, California; which immediately is transferred to the call center in Costa Rica, where their questions are answered. The company will start operations at the end of January, with an initial investment of $2,5 million.  Stage II requires an additional $3 million investment. At first, they will hire 100 people and in a near future they hope to hire 200 more people. 

Anderson first set foot in Costa Rican earth almost ten years ago, when he was in charge of Acer Information Services, S.A., the first call center in the country. Anderson described his work at Acer like the beginning of a very close relationship with Costa Rica that keeps getting closer as he plans the opening of his own company. In the area of software development, PDA Utopia has developer agreements with Palm, Nokia, Erickson and Apple.  PDA Utopia will launch a new application that according in to Anderson will be a system that will facilitate the access to the information networks of any company through the Internet from any wireless device: pager, cellular, PDA, etc; no matter where the user is.  In general, the development of PDA Utopia in the software field is directed to produce applications that ease daily problems such as live traffic reports, sales information, or managing the orders in restaurants and others.