January 12, 2007
NEVER Order DirecTV in Costa Rica
You will regret it.
In October of 2005, I was in Guatemala working on a Project, when my wife had DirecTV installed in our home in Heredia. It was a huge mistake.
Any time it rains hard (something that happens frequently in Costa Rica), the signal is lost, sometimes for hours. There are no Network Channels (to speak of), from the U.S., which I rely on to keep me in touch with what's going on there. All irritants, considering I paid almost $70 a month for service. All of this I knew going into the contract.
When we canceled the contract in December, we were promised a full refund of our deposit, as soon as they picked up the equipment. They picked it up on December 14th, and charged us for the entire month of December. Since that time we have been in a weekly battle with them to return the $85 they owe us for the deposit. Every week we call, and every week the answer is "next week." Yesterday, my wife called for the third time, and was informed that the paperwork for our refund had never even been submitted, despite the fact that she had confirmed it a month ago, and we had to FAX the disconnect order.
Today I spoke with Andres Chaverry, who apologized and AGAIN promised the money for NEXT week. We have had DirecTV for over a year. Not once have we been late on payments. We have paid on more than one occasion for movies we did not order, we have constantly been bumped around by their horrible customer service, and my wife was tricked into signing a Year Long contract when we first signed up.... To be honest, we would have gotten rid of their service a long time ago if not for that.
My advice to anyone considering subscription TV in Costa Rica, DO NOT get DirecTV. They have the worst service in the country, this coming from someone who KNOWS service! And if you do get their service, don't expect them to honor their contractual obligation to return your money at the end of the Contract!
DO NOT ORDER SERVICE from DirectTV Costa Rica!
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