I first came to Costa Rica in Early 1994. The mission was to establish an offshore call center for Acer America Corporation. The Early going was tough, but in three months we had established the call center, and hired the first 100 or so employees.

I was employee number 0000, and Director of Operations. I would live in Costa Rica that first time for a little over three years, and form a love affair for Costa Rica and its people that I carry in my heart to this day.

During that time I would make lots of friends, learn a new language, gain an appreciation for a culture other than my own, work hard and play harder.

It was perhaps the BEST of times for me...

Today I look back on those days and realize how fortunate I was to be in the right place, at the right time and have the right skills.


Costa Rica truly changed my life.

During my time here I partied till I dropped. Met the beautiful lady to the right, and eventually married her. Hehe.. Not that I was in any big hurry to get married back then. The truth is that we were on a great adventure back then. We were building a new company in another country. We were sort of heroes too. Everywhere we went, people pointed us out as, "the Acer guys."

I remember that as one of the first High Tech companies to open in Costa Rica, and the very first call center, Acer was something special. It was a high paying job for the kids who worked there, and something of a status symbol.

People wore their badges outside of work, and it was a pride thing. And I was big poppa, the founder and leader. Man those were heady times. We were pioneers, and there were times when it was rough... challenging. Costa Rica had never had a company like ours before, and I think it fair to say that we impacted the culture as well.

My team from the States were a bunch of young, wealthy (by Costa Rican Standards) "tech gunslingers." We rolled into Costa Rica with a California style party attitude, lots of money and a fun loving spirit. Many broken hearts were left in our wake, and I was responsible for a few of them myself.

But it was the work that was most important. We partied hard, spent weekends (when we could), at the beach and generaly just lived it up when we could, but we got the work done. We would hang out at strip clubs and discos until two in the morning, and roll into work by 7am. We faced enormous technical challenges in linking two call centers and two cultures (three if you count the conservative Chinese owners of Acer). We had system failures (swapping our first telephone system after less than a month), and problems with recruitment (Finding enough English speaking employees). But we got the job done.

And we got it done right. By the time I left Acer in '97, the call center was over 450 seats and taking tens of thousands of calls a week. We had also helped to create a new industry in Costa Rica, with Intel and others following us in opening new Operations in Costa Rica.

In September of 1996, I married my girlfriend of two years, Lourdes Maribell Calederon Castillo, and started work on building a family.

I cant believe I have been married for nearly 10 years, or that it has been 12 years since I helped to found the Technology Revolution in Costa Rica.

Today Costa Rica host call centers from Dell, Sykes, HP, Western Union and a number of other companies, including numerous Sports Books and Online Casinos.

Without us taking that first leap, it might never have happened, and I certainly would not be running The Utopia Group.


Who knows if I would be married and have the beautiful children I have been blessed with.

Today I am a little bit grayer. And a little thinner, though not by much. But I am the same old David, with a little more responsibility.
Life changes us in many ways, but I would like to think that it has not robbed me of my sense of adventure.

Today I run a small, but by all measurable standards, successful business. I am well respected in my community and I have a still beautiful wife and wonderful children.

Jean Carlos is a young man now, almost 15 years old. Elsie is 8 going on 20, and Apollonia is 2 1/2. We live in a small but comfortable home in Heredia, Costa Rica. I am a Soccer Dad, with my son playing goalie for the Junior La Ligua team. We have a dog, Romeo, who we rescued from the Animal Shelter as a puppy, and I work hard to build the business and keep beans and rice on the table. All and all, it's not a bad life, though I do miss some things about the U.S.

Will write more later...

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Posted by: Digger at June 13, 2006 03:04 AM