About David Anderson

David Anderson - President and Chief Executive Officer David began his high tech career as a consultant for Cap Gemini America in the early 1980s. In the early 1990's he was responsible for building call center operations for Packard Bell Electronics in the United States, Mexico, Europe and Australia. While at Packard Bell he developed the first toll (900 Number) support line in the consumer electronics industry.   He also conceptualized the, “Packard Bell Desktop”; one of the first Grap hical Front ends to run on a consumer PC. In 1995, he founded Acer Information Services S.A., a call center organization supporting Acer customers in the United States. The Acer facility employed over 450 highly trained PC hardware and software technicians. Anderson also launched two subsidiaries for Acer Information Services; one was an Internet startup, hosting some of the most dynamic commercial sites in the country. Since Acer's founding, several high-tech giants including Intel, Hewlett-Packard and Cisco have developed presences in Costa Rica. Anderson is known for being a startup and turnaround wizard. The mark of his organizations has always been rapid deployment, execution and conversion. Anderson has managed call centers world wide and is known as a visionary and consummate people manager. Many of Anderson's protégé's have went on to become senior managers and executives with some of the world's largest companies including Dell, Oracle, Western Union, Sykes and others. David studied Journalism at Los Angeles Southwest College and later attended the University of Southern California where he studied Political Science and International Relations. Upon graduation Anderson was an award winning journalist for three years with a small but respected community newspaper, The Los Angeles Capsule.

Grupo Utopia Internationale S.A. was founded in August of 2001 by Maribell Anderson, David Anderson , Federico Esquivel, Paul Strasburger and M.J. Best. The company was originally founded as a vehicle for outsourced call center services. As the founder of the first bilingual call center in Costa Rica, David Anderson returned to Costa Rica in August of 2001 with a vision of founding a call center and a software development company. With an original investment by Alvaro Batalla, President of Summa Quantum Real Estate Group, the group set out to raise the funding needed to launch the call center.  

An international group of small investors including company advisors Braden Garrett and Irfan Chughtai, and Doug Arroyo, Errol Rojas and Alonso Martinez all invested in the company both financially and with expertise. Doug acted as Utopia's first CFO, and Chugtai, Garrett, Arroyo and Rojas all provided valuable insight and advice during the companies early months of operation.

The events of September 11, 2001 had a dramatic impact on the world's financial markets, and resulted in a dramatic decline in investment in and out of Costa Rica. During the first three months of operation in Costa Rica, interest in the local investment community shifted to the software development side of the company and several additional investors from the United States joined the company with an interest in seeding development of Utopia's wireless software products. Paul Strasburger's years of experience in Hotel Management, and Alvaro Batalla's ownership of Hotel Tirol, one of Costa Rica's most exclusive hotel properties, fueled the development of the Wireless Hotel and Restaurant Application Grupo Utopia's first product, which is a joint venture with Procom S.A., Costa Rica's premier vendor of Hospitality Point of Sale Systems. 

Grupo Utopia is parent to two companies, PDA Utopia S.A., which develops software for the wireless LAN and WAN market, and Utopia Professional Services S.A., which focuses on consulting and professional services, with a specific focus on IT consulting and Contact Center consulting and development services.

PDA Utopia is currently developing two products using wireless LAN technology, both are focused on the hospitality industry. Grupo Utopia's long-term plan is to develop a family of products based on a common, standards based platform we call Mobilus. Mobilus is a set of standards that will serve as a foundation for a diverse set of wireless technology products that will serve a wide variety of business and consumer needs.  

Utopia Professional Services has developed a reputation as the “Experts,” in delivering high quality call center consulting services to companies in Latin America. Working with companies like Interactive Intelligence®, Cisco®, GBM® and others, Utopia P.S. is helping companies large and small to improve their customer experience through technology and improved process management. Our expertise in Contact Center technology, Customer Relationship Management (CRM), process development and service management, makes us the ideal choice for contact center development services. 

Today, Grupo Utopia is helping companies like Summa Quantum Real Estate Group®, Café Britt® and GBM® of Costa Rica with contact center development services. 

Grupo Utopia is a privately held company based in San Jose Costa Rica.